Raleigh West

I recently bought a hair care product from this company, but it wasn't what I expected at all. When I used it, my hair felt super dry and brittle, almost like straw. So, I decided to reach out to their customer service team for help, but all they did was tell me to watch some videos on how to use the product. When I asked about returning it for a refund or exchange, they said they only take back unopened items. This policy really bothered me because I think customers should be able to return something if it doesn't work for them. It's a warning to buyers - no returns for products that suck, even if you don't open them. How are people supposed to know if they want something if they can't even try it out?