Neil Champlin

I bought a bike from this store not too long ago, but ran into some issues with the derailleur parts. The jockey wheels were making a truly awful screeching sound, so I contacted customer service for assistance. I showed them proof of the problem and explained that I had already tried lubricating it, but the representative wasn't very helpful. They kept putting the blame on me and even suggested I take up a warranty claim with the manufacturer. In the end, I had to sort out the problem on my own, which was quite a hassle. When I tried to talk to the customer service manager about my concerns, they didn't seem interested in listening to my complaint at all. All in all, a really disappointing experience.