L. Conroy

I had actually planned a trip to Japan before everything went downhill with the pandemic, but sadly had to cancel because of COVID. Though I managed to get my money back for most of the trip, the shinkansen tickets I bought through the site weren't refundable at first. I got in touch with customer service and was pleasantly surprised to hear back from a real human being, not a robot. After some back and forth, they ended up giving me a full refund for my tickets. The only downside was that it took a while for the refund to come through, hence the one-star deduction. Nonetheless, I'm grateful for their top-notch customer service and would definitely think about using their services again for our trip next year.