K. Monahan

I got a VPN subscription on December 31st, but it wasn't what I expected after using it for only one day. I wanted to cancel on January 29th, but couldn't find the option on the website. I had to email customer support to ask for a refund because they offer a 30-day money-back guarantee. I was upset when they tried to charge my card again on January 30th, even though I had already asked to cancel. They refused to give me a refund, saying the 30 days had passed. The whole situation was frustrating because of the lack of clear information. I wouldn't recommend this service to anyone.