Florence Hills

The return process for my order was a total nightmare. I returned my item with the provided label, but it got sent back to me for some reason. I contacted customer service to figure out what happened, and they said I needed to wait for a new label. A week went by with no update, so I decided to take matters into my own hands and used the old label to send it back. Even though I provided proof of return, it's been over a month now and I still haven't received my refund. The lack of communication and incompetence on their part is just not acceptable.