All reviews of E. Tremblay
Review about: First Tactical
Purchased two pairs of shorts
Unfortunately, my experience with the customer service at this company has been pretty disappointing, eh. I ordered two pairs of shorts, got 'em quick, no problem there. But then three days later, I get a random pair of shorts in the wrong size and colour, totally their mistake. So, I let them know about the error, and they ask me to send it back. But, they don't give me a shipping label or any compensation for the hassle. Even though I'm a honest person, I found this lack of effort really frustrating. Now, onto my most recent order from 14 days ago, no updates at all, just says "still processing". I email them three days ago and hear nothing back, so I decide to call their customer service today. They tell me they're moving warehouses, which is why my shorts are delayed. When I ask why they didn't mention this on their website before taking orders, the response was pretty unprofessional. The rep said they wish they had told us about the delay to avoid upset customers. I ask for quicker shipping 'cause of the inconvenience, but they just straight up say no. This poor customer service and lack of effort for customers has made me decide that this will be my last order with this company, eh. The gear is good quality, sure, but there's other options out there with similar stuff. Their prices are competitive, but the subpar customer service is more important to me.
Review about: Iolo Technologies
Unauthorized bank charge
I've been a loyal customer of this company for almost twenty years now, and I've always thought they were reliable and trustworthy. But my most recent experience with them was a real letdown. Out of the blue, they took money from my bank account without even asking me. I tried to fix things up, but they flat-out refused to give me a full refund. Their lack of accountability and customer service has really shaken my confidence in them. I won't be using their services again, and I definitely won't be recommending them to anyone. If you're thinking about giving them your bank info, be careful.