Destiny Kilback

It's really annoying when companies don't show any empathy during tough times like the Coronavirus pandemic. I had planned a trip in June of 2018 that was supposed to start on March 31, 2019. But just 10 days before the trip, the company cancelled because of the pandemic. They not only wouldn't give me a partial refund, but they also wanted me to rebook a cheaper trip. It's just really disappointing and frustrating how they're not willing to be more flexible and understanding with their customers. It shows a real lack of compassion and empathy during a worldwide crisis.