Andre Pfannerstill

I had a really frustrating situation with UPS when my package ended up at the wrong house, and they wouldn't admit fault. Luckily, Cymbiotika saved the day by quickly sending me a new order, even though it wasn't their mistake. I was so thankful for their fantastic customer service. In contrast, UPS's customer service was terrible - not being able to talk to a real person just left me feeling annoyed and unhappy. I definitely won't be using them again in the future because of this bad experience.