WHATWEARS - Reviews and experiences

I ordered some clothes on March 9th and I reached out to them about two weeks later because I didn't have any order info yet. After waiting a bit longer without hearing back, I decided to involve PayPal and asked to cancel my order on the 21st. PayPal's policy says that if they don't reply by the 31st, they'll refund me. Finally, a few days ago, they responded to PayPal with a USPS tracking number. The clothes arrived today and I tried them on. They're okay, although the material feels a bit cheap to me. The lack of communication during this whole process is what's really frustrating. It would have been nice if they were more open about when the clothes would arrive so customers could decide if they wanted to wait. Plus, they should make sure to answer customer questions in a timely manner.

I recently bought a couple of outfits from this online shop for my birthday bash coming up soon. But I gotta say, the customer service and delivery have been a real letdown. I've been trying to get in touch with them multiple times, but no one's replied about my order. I placed it on January 22, 2020, even paid extra for shipping, and my birthday's on February 1, 2020 – but still no word. It's just not right how they're ignoring me like this.