We-Vibe - Reviews and experiences

I've been a loyal customer of yours for years and always happy with your products. But, my vibrating massage wand stopped working after just a year, with a two-year warranty. I contacted customer service for help, but we couldn't fix it. They surprised me by sending a replacement the next day. The quick and efficient service impressed me, and I'll definitely stay a customer for life. Thanks for the amazing support!

I got the Sync 2 for Christmas, but it wouldn't charge, eh. So, I decided to try the Jive, but had some issues with the app as well. I reached out to the company, and they were really nice and super helpful, eh!

I just bought this app-controlled couples' vibrator and I gotta say, I'm pretty bummed out with how the app is performing. Ever since the last update, my partner and I keep getting shown as offline even though we're both online, which is making it impossible to control each other's toys. Plus, the chat feature hasn't been working since the update, making it even harder for us to enjoy the product fully. I tried reaching out to customer service, gave them all the details and even sent pictures of the issues, but they still haven't fixed anything. Overall, I'm not happy with how things have been going and I'd probably advise others not to buy this product.

The customer service at this company is amazing, eh? I had a warranty issue with what I bought, but they sorted it out real quick and without any problems. I gave them my receipt and they fixed the problem right away. I definitely recommend this company to anyone who wants top-notch customer service.