We-Vibe - Reviews and experiences

I was pretty bummed out about the Sync and Touch vibrators I bought from this company. They crapped out right after the 2-year warranty ended, which sucked because I was hoping they'd last longer. When I contacted customer service, they weren't super helpful and didn't give me the support I was looking for. I'd suggest checking out other high-end toy brands instead.

So I just got this new electronic toy from a company that sells intimate products. But guess what? My order went missing on its way to me. I reached out to their customer service team, and I have to say, they were amazing! They sorted out the issue super quickly and efficiently. They didn't waste any time sending me a replacement order, and it arrived in just a few days. And as a cherry on top, they even threw in a free bottle of lube! The way their customer service team took care of everything really impressed me, and it made me feel like a valued customer. The rep I chatted with was so friendly and helpful too. All in all, it was a great experience, and I'll definitely be shopping with them again in the future.

I had a problem with my purchase recently when the product showed up all messed up, with the rubber around the charging port all torn. But I didn't let that get me down! I sent an email to customer service, attached some pictures, and included my receipt. They got back to me super quickly and sent me a new toy to replace the damaged one. The whole thing was easy-peasy, and I'm really thankful for the awesome customer service I got from the team. This whole situation has made me even more confident in supporting this company and their products in the future.

I bought this product just over a year ago, and it recently stopped working. I was disappointed because it was no longer under warranty. So, I decided to contact customer service to see if they could help. I wrote them a friendly email explaining what happened, and I was pleasantly surprised when they quickly replied offering to replace the product out of goodwill. I was really impressed by how they handled the situation so generously and efficiently.

After using your product for a year, we had a problem with the charger. But the customer service team was super quick to help and send us a replacement with no extra charges. We really appreciate the fast and easy fix.

I gotta say, the customer service team at this company is just fantastic! I really appreciate good quality products, and this store had an amazing selection. It's so important to remember that everyone's body shapes and preferences are different, so not every product will work for every person. But the customer service team really went out of their way to help me pick out the perfect product for me and my partner. Their expertise and knowledge about their products made the whole experience so easy and enjoyable. I'm really pleased with the service I got, couldn't be happier!

I've been a loyal customer of yours for years and always happy with your products. But, my vibrating massage wand stopped working after just a year, with a two-year warranty. I contacted customer service for help, but we couldn't fix it. They surprised me by sending a replacement the next day. The quick and efficient service impressed me, and I'll definitely stay a customer for life. Thanks for the amazing support!

I got the Sync 2 for Christmas, but it wouldn't charge, eh. So, I decided to try the Jive, but had some issues with the app as well. I reached out to the company, and they were really nice and super helpful, eh!

The customer service at this company is amazing, eh? I had a warranty issue with what I bought, but they sorted it out real quick and without any problems. I gave them my receipt and they fixed the problem right away. I definitely recommend this company to anyone who wants top-notch customer service.