Vitacost - Reviews and experiences

I've been shopping at this store for more than 6 years now, and I usually come in about 4 to 12 times a year. I really like all the organic and eco-friendly stuff they have, especially in the beauty, cleaning, and laundry sections. I also love getting food like Jovial pasta, Bragg's products, Bob's Red Mill gluten-free options, Lakewood juices, and Chocolove chocolate. But a couple of times my stuff arrived all banged up because it wasn't packed properly. I got in touch with customer service, sent them some pics of the damaged goods, and I was happy to see them refund my money real quick.

I had a frustrating experience with an online order I made on Vitacost. I placed the order on May 7th but changed my mind on May 8th and cancelled it. Right away, I made a new order. But even though they said I'd get a credit in 3 to 5 days for the canceled order, it's been over two weeks and I still haven't seen it on my credit card. The customer service people haven't been very helpful, giving me vague answers and always changing when I can expect the credit. I had to get my credit card company involved and file a complaint to try and fix the problem. It's really disappointing to see them lacking efficiency and not taking responsibility for customer concerns.