Vitacost - Reviews and experiences

I've been a dedicated customer of Vitacost for years, but I'm really disappointed with the recent changes to their delivery and stock availability. Before, I used to choose my own delivery service by paying for shipping, but now Vitacost decides which service to use. The problem is that the off-brand service they use delivers my orders in the evening without letting me know, which has led to theft. On top of that, Vitacost is often out of stock of their own branded items that I need. When I try to sort out any issues through their Resolution Center, I just get frustrated and face delays. It's not the same company or service I used to trust and rely on.

I gotta say, I had a great time shopping at Vitacost. You know how these days a lot of places are jacking up their prices and making you spend more for free shipping? Well, not Vitacost. They've kept their prices fair and still get your order to you fast. And when they have those site-wide sales, it's even better! Their quick delivery makes shopping so easy and I really like how efficient they are.

Vitacost has really let me down recently, my latest order was such a disaster. I got mostly chips and snacks during their Cinco de Mayo deal, hoping to get some goodies at a discount. But when my order showed up, the only glass item in the box, a jar of salsa, was smashed and spilled all over everything else. The packaging was lousy and clearly didn't do a good job protecting the glass jar while it was being shipped. And to top it all off, when I brought the box inside, it was crawling with ants! I spent an hour cleaning up the mess and getting rid of ants, worried that my kitchen would be infested.

I used to shop at another store but decided to give Vitacost a try because I heard they had good deals. Turns out, they weren't always the cheapest and I learned they're owned by a huge company making billions. I'd rather support smaller businesses than give money to those giants. Plus, when I tried to talk to customer service about the issue, I got nowhere. It was just a disappointing experience all around.

I used to be a regular customer of this online store, but I had to stop because the service quality was going downhill. However, I decided to give them another shot and recently made three orders - and everything went super smoothly. For years, I've been suggesting that the company ship products in bulk to prevent damages, and I was happy to see that both of my recent orders arrived without any broken glass bottles. This change not only saves money for the company but also helps customers like me a lot. Overall, my experience with Vitacost has gotten a lot better, and now I'm a happy customer again.

So I bought some stuff from this company recently and the sales and products were fine, but man, oh man, delivery was a nightmare. OnTrac, the courier service they used, gave me no updates or wrong updates, and left my boxes outside late at night, no protection or nothing. Some of my stuff ended up damaged because of it, thanks to all the rough handling. I tried reaching out to Vitacost customer service a bunch of times, even talked to a supervisor, but OnTrac just couldn't get it together.

I really love Vitacost because they have the best ORGANIC food for staying healthy! The prices are so great and everything is wrapped up nicely. On top of that, they deliver right to my house, which is awesome because the mailman doesn't come to my door. The staff are also super friendly and always willing to help. Vitacost is definitely the top spot for getting healthy food!

My order didn't show up when it was supposed to and the customer service didn't do anything to help. I've been shopping with them for over 10 years and this time was a letdown.

Vitacost always amazes me with how fast they deliver and the quality of their products. My recent order came in no time at all, and I even got some extra discounts, which was a pleasant surprise. Their website is super easy to use, so ordering was a piece of cake. Normally, the packaging is spot on, but this time two of my Yogi boxes were a bit squished. Luckily, the tea bags were still in one piece. Despite this little hiccup, Vitacost's service is top-notch. The shipping was quick, and I loved when the doorbell rang to let me know my order had arrived. Big thanks to Vitacost for always coming through with great service!

I'm absolutely shocked by the terrible experience I had with this company. I've been a loyal customer for years, but the quality of service has seriously declined. When I got my order recently, only one out of the 15 items I ordered was in the box – can you believe that? And to top it off, there was a random My Pillow catalog thrown in there. When I reached out to customer service, they insisted that all items were shipped together in one box. Are they not paying attention at all? The incompetence of the packing and shipping department is just mind-blowing. I expect better from a company that I've trusted for so long.

I've been shopping at this online store for a while now because they have stuff that I can't find anywhere else around here. The prices are good and my orders always show up right on time. Luckily, I've never had to contact customer service, so I can't say much about that.

I've been buying stuff from Vitacost for years and I always have good experiences. My recent order of vitamins and supplements was delivered super fast and everything was spot on. I'm impressed with how reliable and on top of things their delivery process is, and they always make sure my order is right. So far, I've never had any problems with them, so I know I can count on their service being consistent.