Uk Lucky2go - Reviews and experiences

Waking up that first night, I realized the “ground-floor single” was actually a tucked-away basement unit. As a young woman travelling alone, it felt unsettling — dim hallways and very little foot traffic. I asked reception to move me and the attendant basically said I’d have to pay more, no real effort to help, which was disappointing. I’d already paid for an extra night and they wouldn’t refund it when I pushed back. The desk seemed understaffed too, so getting anyone to sort things out took time. The room was cold and a bit damp-feeling; I came home with a cough, so I’m glad I’m okay but not thrilled with the stay. If you book here, confirm the exact room location and heating in advance. A clearer listing and friendlier, more flexible front-desk would go a long way — that would actually make me consider returning.

keep your order number handy (like mine, 21843732) and don't be shy to chase. Overall, happy it's sorted.

the airline didn’t have the usual purchaser info, my ticket showed up under a blind/virtual card reference and the email the ticket came from wasn’t the one I used. That’s when the small alarm bells started ringing.

easy booking, too easy maybe. Then travel plans changed and the fun began. Customer service from the agent wanted an extra fee to move my flight, even though the airline itself told me I could reschedule for free. I pushed, escalated, sent screenshots, the usual back-and-forth. The moment I actually felt satisfied was when a manager at the agency finally wrote back and said they’d waive the fee and rebook me without extra cost — confirmation in my inbox, problem solved. It wasn’t dramatic, but man, relief. Felt like winning a tiny skirmish against bureaucracy. Not thrilled I had to fight, but happy with the outcome. Will probably book direct next time, but credit where it’s due: they eventually made it right.

my credit card company stepped in. I filed a Mastercard chargeback and, after a bit of back-and-forth, they credited me back. So yeah, the vendor was sketchy, customer service barely existed, and the price I paid didn’t match the quote, but I’m actually grateful the bank had my back. Would I use them again? Not a chance. But if you find yourself in the same mess, do the chargeback route — it saved my holiday and my wallet. Learned a lesson, kept my sense of humour, and at least I got to fly home.