Uk Lucky2go - Reviews and experiences

I saw the offer on a friend’s blog and almost didn’t book because the price looked too good. Still, I went ahead. The site showed £92. My card got hit for over £200. I phoned support. They said refunds would cost at least £50. So my doubts were right. Won’t use them again, simple as that. No surprises left, but not good for trust.

I was lugging boxes with a bad back and figured this would be another headache. Booking looked normal, yep smooth online, but then radio silence — calls sent me to a form, form promised 24 hours, two weeks later I was ready to call my card company. Still, I needed movers for the move so I stuck with it. The moment I relaxed was when the team showed up on time, quick, careful with weird antique and didn’t make a fuss about the missing confirmation. They fixed the small mix-up right away. So yeah, skeptical at first, ended up satisfied, but relieved.

I actually started panicking when I saw my flight had been moved more than ten hours earlier — that meant taking another day off work I just couldn't spare, and public transit wouldn't even get me to the airport in time. I filled out Lucky2go's form and got an automatic "we'll reply within 24 hours" email, then heard nothing for days. After a few follow-up messages and one stern but polite nudge, someone finally replied and confirmed a full refund under EU rules. That moment — when the refund confirmation hit my inbox — I exhaled. Still annoyed by the radio silence and slow replies (been with other companies that were quicker), but grateful it was sorted in the end. They could do better on follow-up, though.

my ticket says "awaiting payment" even though I paid, and I've phoned and used the contact form multiple times with no response. If the payment didn't go through I'm fine to repay, but there's no link or instruction. Delivery is now unclear and that throws off my schedule. It's a bit frustrating.

I was ready to write a roast, honestly. My flight got cancelled and I freaked out a bit. I used their contact form and initially heard nothing for a few days — annoying, yes. But then customer service popped in, apologetic and clear, and they actually sorted the refund and reissued my return ticket. Delivery of the documents was clean, showed up by email within a day once they started working on it. There was a bit of back-and-forth, and I did have to nudge them once, but overall the reps were helpful and kept me updated. Really glad it turned out fine. If you're in the same boat, call them after a day or two of silence. Thanks to the team, I'd use them again, no question.

Waking up that first night, I realized the “ground-floor single” was actually a tucked-away basement unit. As a young woman travelling alone, it felt unsettling — dim hallways and very little foot traffic. I asked reception to move me and the attendant basically said I’d have to pay more, no real effort to help, which was disappointing. I’d already paid for an extra night and they wouldn’t refund it when I pushed back. The desk seemed understaffed too, so getting anyone to sort things out took time. The room was cold and a bit damp-feeling; I came home with a cough, so I’m glad I’m okay but not thrilled with the stay. If you book here, confirm the exact room location and heating in advance. A clearer listing and friendlier, more flexible front-desk would go a long way — that would actually make me consider returning.

keep your order number handy (like mine, 21843732) and don't be shy to chase. Overall, happy it's sorted.

the airline didn’t have the usual purchaser info, my ticket showed up under a blind/virtual card reference and the email the ticket came from wasn’t the one I used. That’s when the small alarm bells started ringing.

easy booking, too easy maybe. Then travel plans changed and the fun began. Customer service from the agent wanted an extra fee to move my flight, even though the airline itself told me I could reschedule for free. I pushed, escalated, sent screenshots, the usual back-and-forth. The moment I actually felt satisfied was when a manager at the agency finally wrote back and said they’d waive the fee and rebook me without extra cost — confirmation in my inbox, problem solved. It wasn’t dramatic, but man, relief. Felt like winning a tiny skirmish against bureaucracy. Not thrilled I had to fight, but happy with the outcome. Will probably book direct next time, but credit where it’s due: they eventually made it right.

my credit card company stepped in. I filed a Mastercard chargeback and, after a bit of back-and-forth, they credited me back. So yeah, the vendor was sketchy, customer service barely existed, and the price I paid didn’t match the quote, but I’m actually grateful the bank had my back. Would I use them again? Not a chance. But if you find yourself in the same mess, do the chargeback route — it saved my holiday and my wallet. Learned a lesson, kept my sense of humour, and at least I got to fly home.