True Botanicals - Reviews and experiences

I just bought an essential oil gift for my wife from this company and when it came, the bottle was only halfway full. I contacted their customer service to ask about it and they got back to me right away. They agreed to send me a new product, which arrived quickly and in great shape. I was really impressed with how fast they responded and how they handled the situation with no issues. They were so friendly and respectful in their communication that they've definitely gained a loyal customer in me.

I've been using this skincare brand for about a year and a half now and have bought close to 70 products from them. Even though I've been a loyal customer, I still have redness in some areas of my skin. But what really disappointed me was the lack of customer service from this company. I ordered a cleanser and asked to change my subscription for an oil to come a month later, both of which arrived on time. However, when I tried to contact customer service by phone and email multiple times, I never got a response. This lack of response to customer inquiries has made me think about trying other skincare brands. Customer service is so important for any company, and without it, a business won't do well in the long run. It's not the first time I've had bad customer service from this company, which is really disheartening.

I had a really bad experience with customer service at this store. I tried to get help with a problem I had with one of their products, but I didn't get any assistance. They said they had a chat service, but it was actually just a bot, not a real person. It was super annoying not being able to talk to a real person about my issue.