Tony Bianco - Reviews and experiences

So, I went and nabbed myself three pairs of shoes at this big final sales event, all excited to grab some sweet deals. But when the package finally arrived, guess what? One of the pairs was all messed up. The insole was coming off, and the heel looked like it was barely hanging on, like they just slapped it together in a rush. Can you believe that? I shelled out a pretty penny for these shoes only to get something that looks like it came from the bargain bin. I tried reaching out to customer service a bunch of times to see if they could do anything for me, but no luck. They left me hanging, no offer of a refund or replacement in sight. It's pretty aggravating to see a company treat their customers this way, especially when we're the ones keeping them in business. And to top it all off, I had to pay for shipping and customs fees for shoes that were clearly not worth the trouble. Ugh, talk about a letdown.

I ordered a pair of shoes that came in all beat up and banged up, with a little tag still hanging off the bottom. When I tried to get in touch with customer service about sending them back for a refund or replacement without having to pay to ship them all the way from the UK to Australia, they didn't even bother getting back to me.