Tom Dixon - Reviews and experiences

don’t rely on their support — I waited three and a half weeks for a reply and it didn’t help. I needed the replacement for stair lights after a recent move because my knees are trash and I can’t be without decent lighting. They told me to take the faulty part back to the shop despite a two‑year warranty. The shop eventually gave me the part after a bit of a fight, but the customer team had no clue I’d already sorted it. Frustrating, honestly.

I set the pepper grinder on the counter the day it arrived and everyone commented on it. It looked great. I used it daily for about 18 months. Then the top stopped sitting on the bottom and if you lift it, peppercorns spill everywhere. The delivery was good — came on time and well packed, which was a pleasant surprise. But customer service wasn’t. Heals wouldn’t help after a year and Tom Dixon refused to repair or still offer a replacement top. Bit disappointing and really wasteful for the price, honestly.