Tom Dixon - Reviews and experiences

I almost talked myself out of buying these — I’ve owned a couple of their simple ceiling fittings before and they look great, so I figured the Press table lamp would be the same. Turns out my hesitation had merit. Out of the box the dimmable lamps didn’t play nicely with a basic smart plug (just on/off) which is what I’d planned to use. Spoke to customer service and sales; the first calls were slow and not very helpful, and I was ready to send them back. After a couple of emails and a bit of persistence they agreed to swap the cable sets so the lamps could be used more flexibly, and in the end they covered part of the cost — which I appreciated. That said, the whole thing felt avoidable if product specs were clearer from the start or if the company standardised how their ranges work. I still like how they look, and I’m relieved it didn’t remain a fight, but I’m a bit annoyed by the extra hassle and the initial lack of straightforward answers. If you’re considering these, ask specifically about smart-plug/dimmer compatibility before buying. I’ll still recommend them to friends who value design, but with a warning.

I first saw these near the back of a tiny design shop and nudged my buddy to look — we both fell for the shape right away. Ordered online afterwards; delivery was actually quicker than I expected and the box arrived neat and well wrapped, so that was a relief. The lamps are gorgeous, really — sleek, stainless, proper design pieces — but then the one by my window started to discolour, loads of dark streaks and spots that didn’t buff off. I was pretty sceptical at first, annoyed even, because they’re not cheap and I thought, hmm, maybe I made a mistake. Anyhow, I rang Customer Service and to my surprise they were calm and helpful, no drama, offered a replacement or a cleaning solution and walked me through next steps. That turned my mood around — I’m actually pleased with how it was handled. Still love the look, I told a friend to get one too, and I’ll keep it away from direct window glass this time.