Tilley - Reviews and experiences

So, I've gotta say, I'm pretty bummed about the customer service at this retail store I've been shopping at lately. It feels like they're just not getting back to me, you know? The only way to reach them is through email, which is leaving me feeling like I'm stuck in this internet void with no answers to my questions. And don't even get me started on the sizing guide on their website - it's way off! Trying to figure out what size to get is like playing a never-ending game of charades. And let's talk about the delivery times for online orders - they're way too long! It's taking forever for my stuff to get to me, way longer than stuff I've ordered from other countries. On the bright side, the returns process is pretty smooth and easy, which is nice. But, overall, trying to buy and return stuff to get the right size hat has been a real headache. At this point, I'd recommend looking elsewhere for your shopping needs.