Tilley - Reviews and experiences

I ordered a hat more than three weeks ago, but I still haven't gotten it. I've sent two emails and tried calling customer service lots of times, but no one has gotten back to me or helped out. I needed the hat for a holiday that already happened, so it's pretty disappointing to still be waiting. I still have the order number, but it's been frustrating dealing with the lack of communication and delay in getting my order.

I got a new hat from that store, but man, it took forever. I had to send a ton of emails and make so many calls. Finally got it after waiting for 3 whole months. Ugh, what a hassle.

So I finally got my replacement hat for free after a really long wait. First I let them know about the torn hat, then had to wait forever for a response, like come on, just say something! But hey, at least the new hat showed up eventually so that's cool. Still frustrating that they took forever though. I had to wear something else on my head for way too long.

I'm so disappointed in myself for trusting that company with my order. I got an email telling me there'd be a delay, but they didn't say when I could expect it. I tried contacting Customer Service by email and phone, but no one got back to me. Not knowing what was going on with my order made me so frustrated and let down.

Sorry, eh, but I had a pretty rough time with my last order from your store, ya know? I ordered some socks, but when the package from Fed Ex came, it was empty! I called customer service and they said it was probably stolen by a porch pirate, which doesn't really make sense. Why would a thief just take three socks and leave the package, right? I'm real disappointed with how the company handled this whole situation, not very good customer service at all.