SuperJeweler - Reviews and experiences

I just made my first purchase on this online jewelry store, and let me tell you: I was super impressed with the whole experience. The deal I got was amazing, but what really blew me away was the top-notch customer service. So here's the deal - when I realized that one part of my order wouldn't make it in time for Christmas, I hopped on the live chat on the website to chat with their customer service team. This super cool rep named Samantha totally went above and beyond to help me out. She split my order into two shipments real quick, making sure that the stuff that was in stock would get there before Christmas, and the other stuff would come later. This way, at least I had something to give on the big day. But get this - Samantha also told me about this feature on the website where I could make a printable note with a picture of the delayed gift. Talk about going the extra mile! It seriously made me feel like a VIP customer. Big shoutout to Samantha and the whole team - they really know how to keep their customers happy.

I had to cancel a necklace layaway and chatted with this really nice lady named Samantha at the store. She was so helpful and really took the time to explain everything to me. It was a nice change to have someone make me feel good about my decision. People like her are hard to come by these days!

I bought two diamond bracelets from this company not too long ago, but when they showed up, they were all banged up. So, I got in touch with their customer service team, sent over some pics of the damage, and they quickly said they'd send me new ones. Their customer service was top-notch, and the bracelets are really good quality. If you're thinking about buying from them, I say go for it - you won't regret it.

I recently bought a pair of diamond earrings from this store and I am super happy with how everything went down. Even though I live in Australia, my first order got lost during delivery, but SuperJeweler came through and sent me another one right away with no issues. Their customer service really impressed me and shows how much they care about making sure customers are happy.