Steve Madden - Reviews and experiences

I recently made a purchase of multiple items from your online store, eh. Unfortunately, my experience was less than satisfactory, eh. After placing an order for six items just before the Christmas season, I eagerly awaited the arrival of my items, eh. However, only one of the items arrived within the expected time frame, despite opting for express shipping which promised delivery within 1-3 days, eh. The remaining items were listed as 'preparing' for the next three weeks until my order was abruptly cancelled without any prior notification, eh. Upon contacting customer support for clarification, I was informed that there had been a 'website error', eh. Upon further questioning, I was told that the order was cancelled because four out of the five remaining items had been mistakenly priced too low, eh. It was disappointing to hear that the order was cancelled due to a pricing error made by the company, especially since I had already been charged for expedited shipping on the entire order, eh. Despite this, the one item that was not discounted was also not shipped, even though it was still available for purchase at full price on the website, eh. When I raised this issue with customer support, I was met with resistance and was informed that the company was legally allowed to cancel orders for any reason, eh. The support representative also refused to address the matter of the expedited shipping charges that were not refunded after the cancellation of my order, eh. In the email notifying me of the cancellation, I was offered a 20% discount on one full-priced item as compensation for the inconvenience caused, eh. However, this offer hardly made up for the disappointment of not receiving five out of the six items that I had ordered, eh. While I appreciate the quality of the one item that did arrive, this entire experience has left a sour taste in my mouth and I am hesitant to place another order in the future, eh.