Sportman's Warehouse - Reviews and experiences

I recently ordered a rifle from this store that they said they had in stock. I was so pumped to finally find the model I wanted, but that excitement turned into major annoyance fast. They charged my card but the online order status said "pending shipment" for weeks. It was obvious they never actually had the gun and were just messing with customers. Super not cool to deceive people like that - I feel like I got played and wasted my time and money. Definitely wouldn't suggest buying from them because saving a bit of cash isn't worth all the trouble and lies.

I recently ordered some fishing gear from this store and let me tell you, the service was pretty disappointing. One of the things I ordered didn't even get shipped and I had to contact customer service to figure out what was going on. It took them a whole day to respond, and even then, all they did was give me a new tracking number for my item. It was irritating to have to constantly bug them about just sending off my order. On the other hand, I have to give props to the person I dealt with - they were awesome and super helpful once they did respond.

Hey there, so I went to this store and picked up a couple of guns, and also signed up for their loyalty program. But man, I gotta say, my experience was pretty disappointing. I noticed that I didn't get all the points I should have on my loyalty account after the purchase. I tried reaching out to customer service to get some answers, but I got no response at all. They just blamed the credit card company for not reporting our purchases correctly. It was pretty frustrating to not get any explanation or help to fix the issue. As a first-time customer, I was really looking forward to shopping there again, but after that experience, I don't think I'll be going back. It's not cool to not be transparent and ignore customer concerns. I'd suggest thinking twice before giving this company your business and maybe look for a store that actually cares about their customers.

As a customer at Sportsman's Warehouse, I had a bad experience ordering a rifle online from their site recently. There were a lot of communication problems and I didn't hear back from them at all. I placed my order and got no updates or emails confirming it. To top it off, the hold on my debit card expired without any notice from Sportsman's Warehouse. I tried getting in touch with them by phone and email to cancel the order, but got no response from them at all.

I had this annoying thing happen with an online order I made that got cancelled for some weird reason. I tried getting in touch with customer service a bunch of times, but all they told me was something about a "verification team" that never even got in touch with me. Finally, after days of waiting and being confused, they emailed me saying I couldn't make online orders anymore, and I could only shop in person. The lack of clear answers and the mix up in info made me feel pretty underwhelmed and let down by their customer service. It's too bad that a company I've had good experiences with before now has me feeling so disappointed.