Sperry - Reviews and experiences

Dealing with the customer service team at this store was a total nightmare. I had to spend so much time contacting them, sending pictures, and making calls - it was beyond frustrating and felt like a huge waste of my time. My time was totally disregarded and it felt like I was fighting just to get a solution. The shoes I bought were supposed to be top-notch but they were defective and it looked like someone tried to cover it up, which was really disappointing. Even after they agreed to send a return label, it never showed up. Just a heads up for anyone thinking of shopping there in the future.

I recently contacted the company to see if they could refurbish my shoes, since they just need a new sole. I was hoping they offered that service or could recommend someone who could do it while keeping the same style. Sadly, they told me they don't do refurbishments. I even mentioned how it's not very eco-friendly of them to not offer that service, but I didn't get a response. This whole thing left me feeling disappointed and I probably won't be buying from them again.

That was a terrible experience, eh! I ordered some shoes and got a completely different style. When I tried to get some help, the customer service was so rude and unhelpful. Can you believe they actually said I should buy the right shoes again and send back the wrong ones to FedEx, without even offering faster shipping? That's just not right, eh!