
Space NK - Reviews and experiences
Dec 2023-May 2024
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Reviews (23)
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Rewards points issue resolution
Rewards points issue resolution
ServiceI reached out to customer service on WhatsApp about a problem with my rewards points not showing up in my account. Nikki got back to me quickly and fixed the issue once I sent her the right paperwork. She was really efficient and super nice and helpful the whole time. I'm really thankful for the great service Nikki provided!
Lip balm with broken pump
Lip balm with broken pump
ServiceHey there, I picked up this lip balm and the pump was totally busted, so frustrating! I reached out to customer service and Chloe was a total gem, she fixed it up real quick. Really pleased with the service!
Proactive and Helpful Service
Proactive and Helpful Service
ServiceI ordered from brand X, but by mistake, I put in the wrong address for delivery. The folks at the store's customer service acted fast and gave me a new promo code to reorder without any problems. Their service was top-notch and I was really impressed with how efficient they were, especially on a holiday.
Friendly staff, great atmosphere, helpful service
Friendly staff, great atmosphere, helpful service
ServiceI just wanna say, I went to your store the other day and man, I gotta say, I was blown away by the service I got. The staff were so friendly and knew their stuff, it really made the store feel welcoming. With their help, I found exactly what I needed and they even took the time to chat with my baby, which made the whole shopping trip even better. I felt like a valued customer and I'll definitely be coming back in the future.
Customer service experience
Customer service experience
ServiceMy recent experience with customer service at Space NK was amazing. The person I talked to, Lyndsey, was really nice, helpful, and super professional when dealing with my delivery problem. I was surprised at how quickly she fixed everything, which made the whole thing easy and stress-free. It's not often you get such good customer service that feels personal and efficient these days, so I'm really thankful for Lyndsey's great help.
Facial cleanser
Facial cleanser
ServiceI went to the Northcote Road store the other day and I gotta say, the customer service was top-notch. Compared to other places I've been to, this store had enough staff to help everyone out. The salespeople were so helpful, nice, and they really knew their stuff. As soon as I walked in, they said hi and asked if I needed anything. My whole visit went smoothly and I felt really looked after.
Happy with products and customer service
Happy with products and customer service
ServiceI made an order at Space NK recently and I gotta say, I'm super happy with the stuff I got and the service I got. The products were top-notch and exactly what I expected. But, I did realize that one thing was missing from my order. I reached out to customer service and Claire, the customer service rep, took care of it right away and made sure I got what was missing. I was really impressed by how professional and dedicated she was to making sure I was happy. Overall, I'm really pleased with my experience and for sure will be coming back for more.
Lip gloss and mascara
Lip gloss and mascara
ServiceSo, I went to this store in Manchester and honestly, I had no clue why I was even there. All I wanted was some lip gloss and mascara, you know? But the lady who helped me was seriously like my fairy godmother! She was super kind and took her time with me, especially Tawab Elkhomsi. She made sure I picked out the perfect items and didn't make me feel silly. I'll definitely be returning because of her!
Skincare products
Skincare products
ServiceJust wanted to share my experience with buying skincare products from this beauty store - it was awesome! The customer service from Nikki was top-notch. She really knows her stuff, helped me out with any problems right away, and was super friendly. Her kindness and attentiveness made shopping there a real pleasure. I can't say enough good things about her, and big props to Space Nk for having her on their team.
Great customer service
Great customer service
ServiceI had a really good experience with the customer service at this store. The staff were super helpful and friendly. I really like the products they have too. But, I did have a problem with the delivery and the product itself. Luckily, they fixed it right away. It doesn't happen often to me since I shop there a lot, but I still wanted to mention it. Overall, I would suggest this store and will keep shopping there.
My lipstick broke
My lipstick broke
ServiceI had to contact customer service because my lipstick broke, and I spoke with a really friendly lady named Pam. She was incredibly helpful and resolved the issue quickly. I really wish all companies had customer service like this! Thanks a lot, Pam, you're amazing!
Points issue fixed
Points issue fixed
ServiceToday, I had an issue with my points at the store. There was this woman named Nikki who assisted me, and she was so friendly and fixed it really quickly! I was thrilled with the service - it was speedy and welcoming. I'm really impressed with how everything got sorted out so fast!
Birthday gift issue resolved
Birthday gift issue resolved
ServiceI had a little problem with a birthday gift I got from the store. I contacted the support team for help, and I was really happy with the fast and friendly response I got from a person named Chloe. She took care of my issue right away, fixing everything in no time. I really value her great customer service and will definitely go back to the store for more shopping.
Skincare products
Skincare products
ServiceI had such a great time at the store today. Yasmin, the staff member, really knew her stuff and went out of her way to help me pick out what I needed. She explained everything so well and helped me find the perfect skincare products for my skin. I was really impressed by how friendly and professional she was. The customer service was amazing and I'm so happy with my shopping trip.
Lipstick and skincare purchase
Lipstick and skincare purchase
ServiceI've been a customer at Space NK for a long time, and I've always loved their high-quality products and great customer service. On my last visit, Claire from customer service helped me out, and I have to say, she really went out of her way to assist me with my lipstick and skincare purchase. Her expertise and friendly attitude made it a nice and informative shopping experience. I trust her recommendations and I'll definitely be back for more skincare products. Thanks a lot, Claire, for your amazing help.
About Space NK
Space NK is a British retailer that specializes in beauty products and cosmetics. Founded in 1993 by Nicky Kinnaird in Covent Garden, London, the company has since expanded internationally, including locations in Canada. Space NK offers a range of products across skincare, makeup, fragrance, and haircare, curated from a wide variety of prestigious and innovative beauty brands. The company focuses on providing high-quality, effective beauty solutions and personalized advice, aiming to cater to diverse beauty needs and preferences. Over the years, Space NK has established itself as a leading destination for beauty enthusiasts seeking premium and exclusive products.
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Last update: November 29, 2024
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