SOL de Janeiro - Reviews and experiences

Oh, what a letdown! I was so looking forward to getting my package, but when it finally showed up, the shampoo and conditioner were nowhere to be found. I tried contacting customer service through email and chat a bunch of times, but no one even bothered to get back to me. It's really too bad because I absolutely adored the Bum Bum cream. But with this kind of service, I definitely won't be shopping there ever again!

I recently bought a bunch of perfumes from this company and at first, I was really impressed with how good they were. But then things took a turn for the worse when they kept charging my card over and over without asking me. I tried to get in touch with customer service to stop these charges, but I never heard back from them. The third set of perfumes I got smelled awful, like pure alcohol, and I was so let down. This whole ordeal has really put me off and I won't be buying anything from them again.

The customer service at this place is just terrible, I tell ya. I went all out and bought their fancy new cream, thinking it would be a nice addition to my skincare routine, but man, was I let down. Waited two weeks and didn't hear a peep about my order shipping out. Tried reaching out by email multiple times and even gave social media a shot. But no luck, not a single response. Feels like they just don't give a darn about us customers. Do yourself a favor and spend your money somewhere else, eh.

I was really let down by my visit to that store. Even though I showed them screenshots of my bank statement and order confirmation, they said they couldn't find any record of my purchase. The customer service was no help at all and didn't even apologize, which left me feeling frustrated and like I wasted my money. I definitely won't be going back there.