Small Flower - Overall Rating based on 23 reviews
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Order Delayed
I ordered something last Wednesday but it still hasn't shown up by Saturday. I called customer service and they said it's delayed because of the weather. I even paid extra for shipping and they said it won't come until next Wednesday - a whole week later! They really need to sort out their shipping system. I'm not coming back here again with such slow delivery times.
Natural after shave with perfect scent
This store has a really good selection of products that are rare to find in other places, like this natural after shave with the perfect scent that I've been trying to find. But if you're worried about harmful stuff or allergies, make sure you look into the products before you buy them. Some things that say they're natural might actually have chemicals, so it's good to know what you're getting.
Broken product, replacement cap requested
I bought something from the store not long ago, but it showed up broken. So I got in touch with customer service to ask for a new cap to fix the leak. But they said no to the cap replacement, and instead offered a new bottle if I sent back the broken one. I didn't like the way they talked to me, it was kinda rude. And dealing with the whole return process was a hassle, especially with the shoddy packaging. There was no Styrofoam or anything to protect the product during shipping, so of course it got damaged.
Santa Maria Novella perfume purchase
I was looking everywhere for Santa Maria Novella perfumes since they're not easy to find in Canada. I was a bit unsure about ordering from a website I didn't know well, especially after reading some mixed reviews. But, I took a chance and I'm really happy I did. Small Flower went above and beyond what I expected.
Unique, hard-to-find items
Even though the products this business offers are unique and hard to find, I'm really disappointed with how slow they are at processing orders and their not-so-great customer service. I've bought from them twice now, and both times it took them more than a week just to ship out my order. And to top it off, they choose the slowest and cheapest shipping option, adding another 7-10 days to my wait time. Waiting over 2 weeks for an order in this day and age is just not cool. Also, their inventory system seems outdated because items that are shown as in stock online are actually not available. Even though I like their products, I've decided to shop somewhere else for my European toiletries.
Cool stuff that I can't find anywhere else
Smallflower has a ton of amazing stuff that's tough to find elsewhere, which is really cool. But the packaging definitely needs some work. I got this really cool item, but it was leaking and made a huge mess in the box. I had to clean it up so it wouldn't stink like a strange disaster. I hope they can improve that soon!
Classic health and beauty products
Small Flower has all the best health and beauty products that you won't find at your average store. They also carry some super fancy European items that are top-notch quality. And the prices are amazing, plus ordering online is a breeze. When my package arrived, it was packed really well and came super quickly. I'm a huge fan of Small Flower!
Toothpaste order
I just bought some toothpaste from that store and I gotta say, the service was top-notch! Ordering was a breeze and my stuff arrived quickly. When I got my package, I saw that everything was wrapped up real nice in bubble wrap, so nothing got damaged. It's clear the staff really care about what they do. I'm happy with the service and I'll for sure be going back there again.
Deodorants, colognes, great service, great items
When I got my order from this company, I was really impressed with how good the products were. The deodorants and colognes had a nice smell that lasted all day, and my sister and mom loved them when I gave them a try. The packaging was good and everything arrived in perfect shape. I'm grateful for the effort and care they put into getting my order ready. I would definitely suggest this company to anyone looking for high-quality products and great service.
First-time delivery was on time, second time it was late
I'm really pleased with the products you offer from around the world. The packaging is great. But I've had some trouble with the online support when I tried to reset my password. I've tried a bunch of times to fix it, but no luck. So now I have to order as a guest.
Basic product purchase
I had a hard time finding a simple product online because the prices were too high or the quality was sketchy. But then I found Small Flower and they had exactly what I needed at a decent price. The shipping wasn't too pricey, and the product came quickly, well-wrapped, and just as they described. It was a great experience overall.
2 bottles Santa Maria Novella Body Lotion (Vanilla)
I just got 2 bottles of this super amazing lotion! I came across it when I was in Italy, and now I can use it at home. You gotta give them a call to place an order, but trust me, it's totally worth it. The folks on the phone are really friendly. This lotion makes my skin feel incredibly soft and silky, it's honestly the greatest!
Bath bombs and scented candles
I really like this place! I always get my bath bombs and scented candles from them because their products are top-notch. Plus, the shipping is really fast. One time I had an issue with a delivery, but their customer service team sorted it out right away. It's great to see a company that values their customers.
German hand creams
The Atrix and Kamil hand creams that I bought were really good. They came on time and were even better than I thought they would be. These hand creams made me think of the ones my grandma and mom used back when I was a kid in Europe. It's hard to find them here in Canada, but they're way better than the usual hand creams you find in stores. My skin feels much softer now and my hands are getting better protection, thanks to these hand creams.
Perfume
I've been getting perfume from this store for years. My mom used to buy from them forever before she passed away. The perfume is always amazing and exactly what I expect. I'll keep coming back here.
Uncertain delivery
I bought something from Small Flower not long ago and I really like their stuff. But, man, they could improve on keeping customers in the loop about when their orders will show up. Other stores give out tracking details and estimated delivery times, but with Small Flower, it's always a guessing game. Not knowing when my order will come in makes it tough to schedule around getting my hands on the stuff I bought. It would be nice if they could step up their game in that area.
Shaving cream and shaving brush
Smallflower is amazing! I've been using it for a few years now to get some good English shaving cream for my shaving brush. They have a wide selection of products at great prices. I mean, where else could a guy like me find these kinds of products outside of London, you know? And not only that, but their brushes and blades are really affordable too. I always feel like I'm treating myself to some top-quality items when I shop here. On top of that, their service is excellent and they always deliver my orders quickly. Smallflower is definitely my favorite place for all my shaving essentials!
Vanilla fragrance
My experience with this company was really disappointing. As a small business owner, I know how crucial it is to have fast and reliable service. This company didn't meet even the simplest expectations. Even though I got a notification that my items were shipped, they were stuck in their warehouse for over a week and a half. That kind of wait is just not okay and doesn't look good for their professionalism. I make sure orders are sent out quickly and efficiently, so I can't understand why this company had such a big delay in sending out orders. I've decided to make my own vanilla fragrance instead of risking shopping with this company again.
Aftershave and other items
I was really looking forward to trying out Small Flower since I heard good things about their products. I ordered some aftershave and a few other items that I couldn't wait to get. But when the package arrived, my excitement quickly turned into disappointment. The aftershave had leaked all over the box and ruined everything else inside. It was really frustrating to receive items in such a messy condition, especially after spending a good amount of money on them. The shipping process definitely needs some serious improvement because this whole experience left me feeling really let down. I wasn't happy with the service overall and how the items were poorly packaged. Unfortunately, this mistake has made me think twice about shopping with this company again. It's just so annoying to wait for a package only to end up with damaged goods.
Willow tea for BHP
I've been drinking willow tea since 1975 when I first gave it a shot in Germany. It's really helped me with my pee problems from allergy meds and now for my BHP. The tea tastes good and I sometimes even put it in my coffee for easy sipping. I definitely suggest trying it out if you're dealing with the same stuff.
Review with most votes
Luxurious skincare and groomin
I've been a loyal customer at Small Flower for years and I've always been super impressed with their awesome products and top-notch customer service. Whether I go into... Read onBy: A. McCullough