simpli-home - Reviews and experiences

only one showed up and I waited a couple weeks, emailed them, turns out the rest were damaged in transit. They could’ve ghosted me, but after a bit of back-and-forth they offered replacements in a different size. I almost rolled my eyes, but then the replacements arrived and — wow — they included a little handwritten note and a tiny sample of wood polish? Didn’t expect that. That’s the moment I knew I was actually happy. The pieces match the photo, fit the spot like they were meant to, and my friend who originally tipped me loves them too. Not flawless, but handled better than I thought, and that surprise touch sealed it.

they kept saying there are "no replacement parts" and that it would take weeks. We tried to figure out how they'd even replace a single-piece table; their answers just looped. They offered $40 on a roughly $500 table — like, come on. So my initial doubt about durability kind of came true: normal use already leaves tiny scratches, even though I'm normally careful. I like the look and the table does what it should, but the whole after-sales dance left a sour taste. If someone asks, I’d say go see it in person first and be ready for a bit of hassle if anything’s off.