simpli-home - Reviews and experiences

Mid-sip I noticed the end table had a gap big enough for a coaster — yeah, sketchy at first. My neighbour tipped me to the sale, so I called. I was sceptical, sent photos, they actually shipped a replacement quick. That’s the exact moment I relaxed and kinda trusted them again.

A buddy in Vancouver actually tipped me to this company, so I ordered the coffee table. It arrived with a split top, big gouges and one drawer that didn’t even close properly. I liked the look at first, honest, but then the fun stopped. Customer service promised replacement parts via FedEx and said tracking would follow. Nothing. They later blamed FedEx like the parts even left. Offered $40 PayPal credit for a $400 table — I don’t even use PayPal. Every message was the same canned “please be patient, we’re working on it.” Kept saying that. Delivered mid‑July and by early September they were still “working on it.” If delivery and support matter to you, be careful.

only one showed up and I waited a couple weeks, emailed them, turns out the rest were damaged in transit. They could’ve ghosted me, but after a bit of back-and-forth they offered replacements in a different size. I almost rolled my eyes, but then the replacements arrived and — wow — they included a little handwritten note and a tiny sample of wood polish? Didn’t expect that. That’s the moment I knew I was actually happy. The pieces match the photo, fit the spot like they were meant to, and my friend who originally tipped me loves them too. Not flawless, but handled better than I thought, and that surprise touch sealed it.

silent for days, four phone messages, a few emails, and when I finally spoke to someone they repeated requests I'd already filled out and then hung up. Not great. Advice: test the part right away and keep records of calls. Glad it ended up usable, but the service needs serious work. Would I reorder? Probably not soon.

they kept saying there are "no replacement parts" and that it would take weeks. We tried to figure out how they'd even replace a single-piece table; their answers just looped. They offered $40 on a roughly $500 table — like, come on. So my initial doubt about durability kind of came true: normal use already leaves tiny scratches, even though I'm normally careful. I like the look and the table does what it should, but the whole after-sales dance left a sour taste. If someone asks, I’d say go see it in person first and be ready for a bit of hassle if anything’s off.