Sigma - Reviews and experiences

I recently bought a vacuum cleaner from this company and I gotta say, I'm super disappointed with how they've been handling the shipping info. It's been two whole months since I made my order and I haven't heard a peep about when it's gonna arrive. When I reached out to customer service for help, they told me they couldn't give me a tracking number. This lack of communication is just not cool and has really left me feeling annoyed and unhappy with how things have gone down.

My first purchase ever with this company was the palette vault, which came with 4 eyeshadow palettes. The products themselves were gorgeous, and I was so excited to snag them at such a good price during the Black Friday sale. But my excitement was kind of dulled by the shipping process. I went with untracked shipping and got a bit nervous after seeing some negative reviews. It did take a bit longer to arrive, which I get since it was around Christmas and New Year's, but it did show up eventually in perfect condition with no extra customs fees. My only problem was with the shipping choices. Nowadays, it surprises me that a brand like them is still offering untracked shipping and charging so much for tracked shipping. Other companies, like Colourpop, include tracked shipping automatically. I think that offering tracked shipping for all orders would definitely cut down on customer complaints. Even with that, I'm happy with my purchase of the palette vault and the quality of the products. In the future, I might just buy Sigma products from a UK retailer to steer clear of any possible shipping delays and worries.