SAXX - Reviews and experiences

I first bought a bunch of these one product and was pretty happy with the quality. But when I mistakenly ordered the wrong size on their website, things went downhill fast. It took them more than a month just to respond to my request for an exchange, and this was way back in November. They finally sent me the shipping label and I got my order, but they said it would take 3-4 weeks to get a coupon for the exchange. It got me wondering if they were having money troubles. I heard they're in BC and had some trouble with fires, which is too bad, but it seems to have really affected their business. And now, after about a year, the product is starting to fall apart, making me wonder if it was even worth it in the first place. I think I'll be going with other brands like Jockey from now on.

So, like, I got this product from Saxx, right? And honestly, it was pretty disappointing. The legs kept riding up and it was just so uncomfortable. So, I decided to take advantage of their comfort guarantee, you know? But then, man, the customer service was just terrible, eh? They wanted me to pay to ship it back all the way from the UK to Canada, like, what's up with that! And then they said they'd refund me the amount I paid, but the shipping costs would be more than the actual product. Like, such a scam, eh? I would definitely suggest checking out Separatec, Kula, or Step One instead. They really stand by their guarantee and actually care about customer satisfaction. Saxx is way overhyped and their customer service is a joke. Money means more to them than making sure their customers are comfortable, like, seriously!

Eh, so for Christmas 2020, I got five pairs of these shoes, but come October, one pair is already falling apart! I reached out to them, and they asked for the receipt and pictures of the tags. I tried to explain they were a gift, but still no luck. Must be made in China with cheap materials. Don't bother buying unless you wanna throw your money down the drain, eh!

I'm really disappointed with the customer service I got from this company. I tried to return some items and reached out a few times, but I haven't heard back at all. I even sent a detailed email like they asked, followed up with another one, and called twice, but still no response. It's just not right to ignore customers like that, especially when my family has spent a lot of money at their store. We're gonna shop somewhere else from now on.

I just bought a pair of boxers from this store and honestly, they were a huge letdown. I only wore them a few times before the waistband started coming apart from the rest of the shorts. When I contacted customer service for help, they basically said tough luck - it wasn't a defect and not covered under warranty. I'm super annoyed at how quickly these boxers fell apart and the lack of help from the company.