SAXX - Reviews and experiences

Service was amazing, eh? The delivery was so quick and everything looked just like in the pictures. And the option to get text updates was such a nice bonus. It made things so convenient and gave me peace of mind, eh? I knew exactly when to expect my package.

I ordered something for express shipping more than 10 days ago and it still hasn't shown up. I asked about sending another package to a vacation spot in the US and they said it couldn't be done until I returned home, even when I offered to pay for express service again. The service was rude and terrible, from the start to the top management. I won't be buying from this company again. The service was just awful!

So I bought some new undies back on November 23rd, right? They shipped it out quick, on November 26th, but it's December 5th now and I still haven't got my order. The tracking online said it was supposed to be delivered on November 30, but no luck. Tried calling customer service, but couldn't get through - just a recording saying they couldn't take my call. Super frustrating not getting any help or updates on my order. I even tried reaching out on Facebook, but no response there either. This whole situation has been a letdown - the lack of communication and slow delivery is just not cool.

I ordered some new underwear over two weeks ago but it still hasn't arrived. Even though it's taking a while, I gotta say, I was pretty impressed with how they handled it. The company didn't just ignore the problem, they really went out of their way to make things right by giving me some gift cards. That kind of customer service means a lot to me, so I'll definitely keep buying my undies from them in the future.