Saucony - Reviews and experiences

I'm so angry about the customer service I've been dealing with. I ordered a pair of trainers a month ago, but the courier says they delivered them when they didn't. I've been trying to get a refund for a month now, but it feels like the company doesn't care at all about their customers. The customer service has been terrible, taking days to reply with only a few words. It's not okay that the company has had my money for a month and I still don't have the shoes.

I recently had a bummer of an experience with the customer service team. I snagged a pair of ES3 New York shoes from the last stock, but ran into a problem with the delivery. The shoes were left in the elevator of my building and got swiped before I could grab them. I contacted customer service right away to report what happened and try to sort things out. Unfortunately, the response I got was far from professional - they weren't great at communicating and seemed to lack some basic customer service skills. Despite taking a while to get back to me, Saucony didn't offer to replace the shoes in a different color as a goodwill gesture. They just ended up giving me a refund, which left me feeling let down since I had scored the shoes at a discount during a Black Friday sale. This whole ordeal was a major letdown and it's definitely changed how I see the brand and their customer service.

My trail running shoes' side mesh got all torn up in the heather after just a couple of months of wearing them. I decided to contact customer service to see if they could fix them, but they told me they don't do repairs and suggested I return the shoes to the store. I was pretty bummed out because I was hoping to make my shoes last longer and not add to the garbage pile.

I just got a pair of sneakers from this company, eh. They turned out to be almost two sizes too big, which is weird 'cause I always wear the same size in all my other shoes. I contacted customer service to try and fix the problem and ended up dealing with this one guy, Jason S, who was no help at all. He didn't give me any solutions or even try to make things right. I was left feeling super frustrated and not happy about how things went down, ya know.

I recently picked up a new pair of running shoes, and let me tell you, I was super impressed with how well they held up. They were comfy to run in and gave me the support I needed. But, I did notice that the bottom of the shoe wore out quicker than I thought, especially on the right heel. Despite this small hiccup, when I reached out to customer service, they were super professional and quick to help. After sending over some pics of the damage, they sent me a brand new pair that was even better performance-wise.<br><br>Both pairs of shoes I got were top-notch, with great attention to detail. There were no sloppy mistakes, like missing glue or messy seals. The quality of the materials used really stood out, and you could tell these shoes were made to last through many runs.