Samash - Reviews and experiences

I wouldn’t trust them with the billing side — the return never translated into a refund. I opened a store credit card, bought six bits of gear for daily practice and some home recording, and everything arrived as expected. A week later I returned four items in person; the clerk processed it, gave me the receipt and said the money would go back to my card in 7–10 business days. I waited, checked my account — still charged. I called customer service and they told me their finance partner supposedly never paid them for the order, so they’re refusing to issue a refund. Meanwhile the charge shows up on my card, so I’m dealing with the bank to sort it out. It’s frustrating, and yes, I feel a bit stuck over roughly $300. On the plus side, the in-store staff were polite and the returned items looked fine — that was the surprising bit. But polite staff didn’t fix the billing. I’m filing a dispute with the card issuer and wouldn’t recommend relying on their refund follow-through.