Samash - Reviews and experiences

Halfway through unpacking boxes from a move, I checked my music-lesson card and got that sinking feeling — I'd had a bad run with another company before, so I was bracing for more hassle. Turns out their delivery of the digital card and follow-up emails were quick, and customer service actually helped sort an old balance I thought was lost. I needed those lessons to help with chronic back pain recovery (keeps my mind off the aches), so getting this fixed fast mattered. The rep was friendly, walked me through the balance, and sent a confirmation right away — small thing, but it felt genuine. Price is fair enough, and overall I’m happy I stuck with it. Would recommend if you want reliable delivery and a team that actually helps.

I wouldn’t trust them with the billing side — the return never translated into a refund. I opened a store credit card, bought six bits of gear for daily practice and some home recording, and everything arrived as expected. A week later I returned four items in person; the clerk processed it, gave me the receipt and said the money would go back to my card in 7–10 business days. I waited, checked my account — still charged. I called customer service and they told me their finance partner supposedly never paid them for the order, so they’re refusing to issue a refund. Meanwhile the charge shows up on my card, so I’m dealing with the bank to sort it out. It’s frustrating, and yes, I feel a bit stuck over roughly $300. On the plus side, the in-store staff were polite and the returned items looked fine — that was the surprising bit. But polite staff didn’t fix the billing. I’m filing a dispute with the card issuer and wouldn’t recommend relying on their refund follow-through.

they’d either reship quick or refund right away. I chose the reship since I really needed it, and the replacement arrived two days after that. Delivery wasn’t flawless at the start, sure, but the way the rep handled it — calm, proactive, and actually following up — made all the difference. Price felt fair for what I got and considering the hassle, I’m honestly relieved. Would order again; grateful they turned it around when I needed help. Little things like a confirming email would help next time.

the product itself is lovely and makes you smile, but getting it here felt like running an obstacle course.

no original packaging, just shoved into a shipping box with minimal padding. It was missing the power adaptor and a few little accessories too, which was annoying because I use those every day for lessons and quick setups. I rang customer service and, honestly, that’s where things got worse — the reps I dealt with were brusque and not helpful, which made sorting it out a chore. In the end I kept the keyboard because it still works well enough for daily practice and teaching my kid a few chords, but I’m left feeling like they didn’t take responsibility for damaging what they sold. If you only care about the instrument’s sound and convenience, it’ll do the job. If you expect decent packing and a customer-first approach when things go sideways, manage your expectations.