Saks Fifth Avenue - Reviews and experiences

I recently bought some clothes from Saks Fifth Avenue and the whole experience with delivery and customer service was really bad. They used a third-party delivery service for Canadian orders, and it took forever for my stuff to arrive. And when I tried to return something, it was a huge hassle. The customer service people were not helpful at all and were actually pretty rude. They wouldn't take my return, and on top of that, they still haven't given me a refund for an item they got back over a month ago. Plus, the packages were all beat up when they arrived, no proper packaging at all. So disappointing.

What a disaster shopping at Saks was! I bought a coat online and chose the 3-6 business days delivery. The package arrived 12 days later. When I asked "Customer Service" why, I just got excuses and blame. They were so unprofessional and didn't take responsibility. And don't even get me started on the useless online chat, text, and phone support. They always cut me off without helping. I've never seen such incompetence from a fancy store. My advice? Don't bother shopping at Saks. Save yourself the trouble and go somewhere else.

I ordered this jacket online and it was super cool. But then there was a major issue with the delivery - they claimed it was already delivered, but it never showed up! I was super upset, like why would they say that? When I contacted customer service, they were no help whatsoever. They refused to give me a refund and I was like, seriously? What a rip-off! I won't be shopping here again, it's just not worth the hassle.