Royal Doulton - Reviews and experiences

I bought a dish set from this company not long ago, but when it arrived, one of the plates was all smashed up. I emailed their customer service team but haven't heard a word back in three weeks! It's super aggravating and disappointing that they can't even reply. I'm feeling really let down by this lack of help and communication. The whole thing has really turned me off from buying from them again in the future.

So, I recently bought this espresso cup set as a gift and it was a disaster. Instead of getting the plain cups I wanted, my family member ended up with a bunch of super bright teacups that were all broken when they arrived. The packaging was not good at all, and the customer service was basically non-existent. I tried reaching out multiple times through email and their website, but got no response. It's crazy that there's no phone number to call these days. Long story short, I had to go through the whole process of disputing the charge with my credit card company just to get my money back. Total nightmare!

Just picked up a whole dinner set for my daughter, she's got an eye for good stuff. Only issue was one of the mugs had a cracked handle. Called customer service and they sent a replacement mug right away, got it the next day. Their service was top-notch, so we'll definitely be back for more shopping later on.

I recently got a bunch of holiday themed dinner plates from this company, but my experience with their customer service has been a real nightmare. When my order showed up, I was shocked to see that 2 boxes of plates were completely smashed. I tried reaching out to their customer service, but I was told I had to submit all inquiries through their website contact form. This isn't just impersonal, it's frustrating because it means I can't talk to a real person about my problem. It's even worse because they respond based on who contacted them first, so my issue got pushed back. Now that they're all out of the set I bought, I'm not sure if I'll get a refund or a replacement. How can a company not let customers talk to a real person? I really like their products, but I won't be buying from them again because of their awful customer service.

I recently bought this tea set from 1815 on the website, ya see, because I accidentally smashed my fave cup from the same collection. The site had a pic of this here teacup that looked just like my busted one, so I thought I'd snag the whole set. Turns out, I could only get a set of 6 cups, which was more than I really needed. When my package came, I opened up one cup real carefully, and dang, it was way bigger than my original cup! I was hoping for an exact match, so I was kinda let down. I shot out an email to customer service to see about getting an exchange, but didn't hear back from them at all. And when I tried calling, it was no dice getting through to anyone. If they don't sort this out soon, I might have to consider taking some legal action.

I picked up 6 mugs from this store, and one of 'em had a tiny crack that's causin' it to leak. When I reached out to their customer service 'bout it, they took forever to get back to me, and now that mug is sold out. So frustrating! It's got me thinkin' twice 'bout gettin' a full dinner set from 'em in the future. What if somethin' else breaks and I can't get a replacement? Ugh, just a heads up if you're thinkin' 'bout buyin' from here!