Rocks Box

Rocks Box - Reviews and experiences

Average rating
5.6 /10
Based on 15 reviews
Nov 2023-Apr 2024
Star distribution
51x
42x
33x
26x
13x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (15)

Poor quality, misleading claims, expensive for what it is

Returns & Refunds

I was so bummed with my experience with that jewelry subscription service. I was hoping for some fancy designer pieces to try out, but what I got in my first box was far from it. The jewelry felt crummy and looked like something I could get for way cheaper somewhere else. I decided to cancel my account right away and send back the stuff, but it's been a huge headache. They keep charging me every month even though I showed proof that I returned everything, and I've been going back and forth with the company and my bank trying to straighten it out. I wouldn't suggest this service to anyone looking for good quality jewelry.

Recent jewelry purchase

Returns & Refunds

I bought some jewelry from this company recently for the first time. But the items I got weren't what I wanted. So, I sent all three back using the prepaid return label they gave me. But then, four months later, I saw over $300 taken from my bank account for those same items I had sent back. I tried reaching out to the company through email, but it was not easy. They did end up giving me back half the money, but the whole thing has been really frustrating. I'm still waiting for the rest of my refund. Just a heads up, be careful when dealing with this company.

Jewelry rental experience

Returns & Refunds

My experience with Rocks Box was really disappointing. I signed up for the service thinking I would only be charged $5 for my first month, as advertised on the website with a promo code. However, after putting in my card information, I was shocked to see an additional charge of $22.26 on my bank statement. This charge was not mentioned anywhere during the sign-up process and was supposed to be waived with the promo code. Despite never receiving any jewelry or having my box shipped, Rocks Box refused to refund the additional $22 they had taken from me. They claimed it was for my monthly membership fee, but the lack of transparency and failure to honor the promo code was unacceptable. It felt like they were practically stealing money from me without any explanation or authorization. Overall, my experience with Rocks Box was a complete waste of time and money. I strongly advise against using this company if you don't want unexpected charges and poor customer service.

Free trial, unwanted jewelry

Returns & Refunds

I got this free trial of a jewelry box thing, but the jewelry I got was not my style at all. So I sent the first box back right away and canceled my subscription. But then I got charged for it and got another box of jewelry I didn't even like. I was so not impressed with how things went down, let me tell you.

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About Rocks Box

Rocksbox is a jewelry rental service that allows members to borrow designer jewelry with the option to buy. Members pay a monthly subscription fee to receive a curated set of jewelry pieces that they can wear for as long as they like. Once they are ready for something new, they can return their items to receive a new set or choose to purchase any of the pieces they received at a discounted price. Rocksbox aims to provide a sustainable and economical way to access a variety of high-quality jewelry. Throughout its history, it has emphasized convenience, variety, and affordability, making designer jewelry accessible to a broader audience.

Contact Information

Maiden Lane 77

94108 San Francisco

United States

☎ 1-877-478-0450

🌐 rocksbox.com

Categories Rocks Box

Last update: November 29, 2024

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