Regus - Reviews and experiences

The shared office space here was really awesome, the facility was great and the community manager, Adam, was super helpful and friendly. But, my experience got messed up because they charged me twice by mistake. Even after they said they'd look into it, I never heard back from them. It was pretty disappointing that the accounting and billing department didn't follow through or communicate properly. Made the whole experience kinda negative, you know?

Ya know, it's been a real pain trying to get my retainer back since I left my office space. It's been three whole months now and I still haven't seen my refund. I've been sending emails left, right, and center, but haven't gotten a single response. The accounting team made all these promises, but they haven't followed through at all. It's pretty obvious they don't care about fixing the problem; all they want is to keep my money.

Dealing with the accounting team at this location has been quite frustrating. They don't respond quickly and it takes them forever to address any issues that come up. Even though I asked for a manager to help, my requests were ignored. I've also been overcharged, given the wrong charges, or double charged, leading to long waits for refunds. I'm still waiting for some of these problems to be resolved.

On top of that, rent prices keep going up and services that used to be included are now either gone or require extra payment. Desks are smaller, storage spaces in co-working areas are gone, and they automatically add charges for tea and coffee, even if you don't want them. It's a hassle to opt-out and avoid unnecessary fees.