RAVPower - Reviews and experiences

I just bought a power bank from this website, but the whole experience was disappointing. When I tried to get help, the chat wasn't working and there were no downloads to help. I tried contacting customer service a few times, but they never got back to me. It's sad to see a good support and product site go downhill because of bad business management.

I've been using the power bank for the past two years and it's been a real lifesaver for me. It charges my devices super fast, and it's a reliable backup for emergencies. Recently, I had a problem with the battery not charging, but the customer service team fixed it right away by giving me a replacement at no extra cost. I'm really happy with the quality and performance of this product.

I recently bought a portable charger from this company and ran into some issues with it. But I gotta say, I was impressed with how the company backed up its product and warranty. They got the problem fixed in just a few days, which was great. They kept me in the loop with frequent updates throughout the whole process, which I found really helpful. The only things that bugged me were that the customer service response at first seemed too generic and didn't really address the details I mentioned in my first email. And I wasn't thrilled about having to provide a video for the warranty claim, but I get why they needed it.

I was a bit unsure about buying the portable charger, so I decided to contact customer service for some advice. I was really impressed by how helpful and knowledgeable the CS representative was. They quickly addressed all my concerns and answered all my questions thoroughly. It really made me feel good about my decision to buy the portable charger. The excellent customer service was a big factor in my choice to make the purchase.

After 2 years and 2 months of using my power bank, I ran into a problem and had to contact the warranty department. The person I spoke to, Nicole, was really helpful and even gave me a partial refund because of the issue and how long I've had it. I was really impressed with how quickly she answered and how well she communicated during the whole thing. Dealing with customer service can sometimes be a pain, but Nicole made it easy and nice. I'm really happy with how it all turned out and I'd definitely suggest their customer service to others.