Pure Electric UK - Reviews and experiences

I took it out for a spin on a damp Thursday morning and had that weird feeling straight away — like wearing a new pair of shoes that pinch in one spot. Used to ride the Air 4 Pro, so I bought the Air 5 Pro expecting a step up. First rides were clunky. Steering feels lighter, but not in a good way — there’s no stabilizer vibe, it wanders a bit and I keep correcting. The motor never really kicks the way the old one did. Starts fine, but hills are a struggle sooner than I expected. Battery life is the worst surprise. It was supposed to give me more range, but real use chewed through it faster than the marketing promised and speed drops as the charge falls. I rely on this scooter for daily trips, so that’s annoying and a little stressful. Tried to get a refund but by the time I noticed I’d already used more than the return limit. Now they’ve pointed me to the 12-month warranty route, which could take a week or two to process. I’m disappointed and feel stuck. If they offered a straight exchange or proper refund I’d be relieved. Not mad exactly — just let down. And a bit tired of paying the same for something that feels like a downgrade.