Pure Electric UK - Reviews and experiences

solid build, smooth ride, better than I expected for the price. What surprised me was how direct contact with the maker sped things up. Small issues aside, the buying experience ended up being straightforward and reliable.

the hardware seemed fine until I needed help. Then the doubts I had before buying didn’t vanish, they just grew. After a fault appeared I tried to get the repair process started. That’s where things went sideways. Two scheduled pickups failed, times changed without notice, and emails piled up. I stopped counting after about ten messages. There was a brief period where replies seemed civil, then silence again — not exactly reassuring. It’s been close to two months now and no proper fix, no clear apology, no explanation that actually addressed what happened. I get that logistics sometimes fail, but the lack of straightforward communication made it worse. I’m left deciding whether to escalate or handle repairs local at my own cost. If you care mainly about the scooter itself, it’s acceptable. If you want a company that responds and honours its commitments, well, I wouldn’t rely on them based on my experience. Small bit of hope remains — maybe I’ll hear back and this will be sorted — but right now I’m disappointed and a bit fed up.