Pure Electric UK - Reviews and experiences

the scooter does what I bought it for, but the customer care around it is a real weak spot. I use this scooter for the short commute to work and running errands—practical, saves me time, and on most days it’s been reliable. That said, when something went wrong, the whole experience turned into weeks of hassle. I’ve been chasing support for over a month, sent around ten emails, had two missed pickup attempts, and there’s been no helpful phone contact. At first the replies were polite but vague, then they mostly stopped replying altogether. No real apology, no clear plan, just radio silence or formspring-style messages that don’t address the issue. It’s stressful because I depend on this thing daily; swapping frames, arranging rides, juggling schedules — not what I signed up for. The product itself isn’t perfect either, there are quirks and bits that could be better made, but nothing catastrophic; it’s just the warranty and service side that makes it feel like a gamble. I get that logistics sometimes go sideways, but the lack of follow-through and the months-long back-and-forth with little progress is disappointing. I’m honest about that: I would consider buying again if the company actually fixed their after-sales game, or at least answered the phone. For now I’m exploring other repair routes and thinking twice about recommending them unless you’re prepared to handle a potential headache.

the hardware seemed fine until I needed help. Then the doubts I had before buying didn’t vanish, they just grew. After a fault appeared I tried to get the repair process started. That’s where things went sideways. Two scheduled pickups failed, times changed without notice, and emails piled up. I stopped counting after about ten messages. There was a brief period where replies seemed civil, then silence again — not exactly reassuring. It’s been close to two months now and no proper fix, no clear apology, no explanation that actually addressed what happened. I get that logistics sometimes fail, but the lack of straightforward communication made it worse. I’m left deciding whether to escalate or handle repairs local at my own cost. If you care mainly about the scooter itself, it’s acceptable. If you want a company that responds and honours its commitments, well, I wouldn’t rely on them based on my experience. Small bit of hope remains — maybe I’ll hear back and this will be sorted — but right now I’m disappointed and a bit fed up.