Printworksmarket - Reviews and experiences

I ordered a pair of winter gloves for my daily walks and paid for 1–2 day shipping so they’d be under the tree. They clearly sent them with a 3‑day label and everything showed up after Christmas. I asked the company to reroute because there was no point getting them late, they didn’t. Pretty annoying. The bit that actually made me feel satisfied was when, after a couple of messages, they credited my card for the purchase and said I could keep the gloves — no return shipping charge. Not perfect, and the service was slow, but getting that refund without fighting for it made the whole thing manageable.

support replied fast, apologised and said the wrong invoice to UPS was their fault and I shouldn't pay, they'd handle it. That actually calmed me down for a bit. Problem is, the follow-through didn't happen. UPS tried to deliver five times asking for import tax and I couldn't accept without paying. I even sent the payment link and asked them to reimburse me, but nothing was sorted and now the parcel is heading back to Scandinavia while I'm chasing a refund. So mixed bag — people were polite and I liked the quick replies, but the admin mistake and lack of action made it a frustrating experience. I might try them again if they fix refund handling, otherwise I'd be cautious.