Pretty Green - Reviews and experiences

I ordered, braced for the usual sizing roulette, and grimaced when one piece didn't fit. Was annoyed about the £5 return charge, but the delivery was shockingly fast and the rep actually sorted my exchange — polite, quick. Not perfect, price stingy, but overall I'm pleased, a bit cautious.

I won’t be ordering from them again. I needed a replacement jacket because my old one (years of wear, and honestly for my bad back I rely on a decent, supportive outer layer) finally gave out, so I ordered something I thought would work. First, the order itself was fine — product looked good — but when it didn’t fit I tried to return it and suddenly it was complicated. I paid for return postage (which felt steep), then they charged a separate return fee, so I ended up out of pocket and without the item. Customer care basically pointed me to their terms (yeah, I missed the small print, fair), but they weren’t interested in helping or explaining anything that made sense. When I asked about escalating, they told me to email the person I was complaining about — awkward and not exactly reassuring. I’m annoyed, honestly; loved some of their pieces over the years, but this experience was the last straw. Practical, but not patient or fair.