Pretty Green - Reviews and experiences

I ordered, braced for the usual sizing roulette, and grimaced when one piece didn't fit. Was annoyed about the £5 return charge, but the delivery was shockingly fast and the rep actually sorted my exchange — polite, quick. Not perfect, price stingy, but overall I'm pleased, a bit cautious.

I was just about to call it quits when the dispatch email finally came through — tiny win, that's when I knew they’d sorted it. I’d emailed five times, got only auto-replies, phoned and no one picked up. They took my money up front, but it worked out.

I won’t be ordering from them again. I needed a replacement jacket because my old one (years of wear, and honestly for my bad back I rely on a decent, supportive outer layer) finally gave out, so I ordered something I thought would work. First, the order itself was fine — product looked good — but when it didn’t fit I tried to return it and suddenly it was complicated. I paid for return postage (which felt steep), then they charged a separate return fee, so I ended up out of pocket and without the item. Customer care basically pointed me to their terms (yeah, I missed the small print, fair), but they weren’t interested in helping or explaining anything that made sense. When I asked about escalating, they told me to email the person I was complaining about — awkward and not exactly reassuring. I’m annoyed, honestly; loved some of their pieces over the years, but this experience was the last straw. Practical, but not patient or fair.

walking the dog, quick errands and layering while WFH. Delivery was reliable and the support team was great — they answered my questions, were polite, and handled a return without a fuss. The one gripe is sizing: tops run short on me (I'm about 5'10") and they don't offer a 3XL, which is annoying. Not perfect, but I kept a few favourites.

I ordered a replacement mattress topper six days ago because my back was killing me after a terrible move. Thought it’d be simple, but nope—no dispatch email and their website took my cash right away. I’ve emailed a bunch, got only robots back, and even left the support line ringing for twenty minutes. It’s frustrating, oddly absurd, and yeah, I’m annoyed but mostly just tired of waiting.