Pit Boss - Reviews and experiences

I just bought a Pit Boss smoker and I was pretty bummed out when I realized that the warranty wasn't valid because I didn't buy it at Lowe's. The box and display were covered in stickers bragging about a 5-year warranty for all Pit Boss grills made by Danson, so naturally, I assumed I was all set. But then I discovered some sneaky fine print online that said the warranty only applies if you buy it from Lowe's. Seems shady and tricky of the company if you ask me.

I bought a Pitboss 8 in 1 smoker and man, was I ever let down by the quality and customer service. Spent about $1000 on this bad boy and had to wait almost a whole month before I could even use it because I wanted to snag a cover first. But when I finally fired it up, turns out the auger motor was jammed. Contacted customer care and they said it was a faulty auger, so they shipped me a replacement. Had to throw it in myself, but surprise, surprise - still no luck. Now they're telling me it might be a problem with the motherboard. I'm at my wit's end with this thing and just want to wash my hands of it. Dealing with Canadian Tire now to try and return it, even though I missed the return date. Pitboss didn't offer me any discounts or make it right for all the time and frustration this has caused me, just a simple sorry.