Pit Boss - Reviews and experiences
Nov 2023-Apr 2024
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Reviews (16)
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Damaged smoker purchase
Damaged smoker purchase
DeliveryI'm really disappointed with my experience with this company's damaged smoker. I bought it as a gift, but there was a delay in opening it up. The customer service from Tractor Supply and the company itself has been pretty bad. They didn't address the damaged unit quickly, and even after reaching out multiple times, I still haven't gotten a solution. The lack of accountability and responsibility for selling a damaged product as new is worrying, and their dismissive attitude towards my concerns is frustrating. Also, being abruptly disconnected from the chat when asking about warranty coverage for the probe system was unprofessional and made me feel like my voice wasn't being heard as a customer. Overall, I'm really let down by how this situation was handled and regret upgrading to this smoker from this company.
About Pit Boss
Pit Boss is a company specializing in the manufacturing and sale of grills, smokers, and related accessories. Founded in 1999, it is a part of Dansons, Inc., and has gained recognition for offering a wide range of high-quality, durable, and innovative grilling products. Pit Boss is well-known for its wood pellet grills, which combine the ability to grill, smoke, bake, roast, braise, and barbecue. The brand emphasizes versatility, efficiency, and the flavor of wood-fired cooking, catering to both amateur and experienced grillers looking for a superior outdoor cooking experience.
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Last update: November 29, 2024
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