PicturesOnGold - Reviews and experiences

I had a really frustrating time with the postal service delaying my order, but Dinah from customer service was so amazing at fixing the problem and making sure my special photo pendant got to me on time. I'm super grateful for her help and how dedicated she was to fixing things quickly.

I recently bought two laser keychains, one for my son who just became a dad and one for my husband. Unfortunately, there was a mix-up with the engraving on the back, which left me feeling pretty disappointed. So, I decided to reach out to the company and I was pleasantly surprised by how great their customer service was. The team really listened to my concerns, were super attentive, and worked hard to fix the mistake. They were really understanding, kind, and definitely came through for me. Thanks to their amazing service, I'm now a loyal customer and will definitely be getting a locket from them soon. I really recommend them to anyone looking for top-notch personalized items.

I just bought some custom jewelry from this website. Had a little hiccup with my order, but when I contacted their customer service for help, they sorted it out quickly and professionally. The jewelry is top-notch and arrived quickly. I'd definitely recommend this website to anyone wanting quality products and great customer service.

After a really terrible customer service experience with a locket I ordered for my mom, I was so mad that I gave this company just one star. But then, after I posted my review, one of the owners actually reached out to me personally to fix things. Erica, the owner, took the time to listen to me, get why the locket was messed up, and fix the situation with some real care and attention. It was nice to talk to someone who actually knew what they were talking about. Thanks for turning things around for me!

I bought this locket with my mom's picture and it got sent to the wrong mailbox or maybe even taken. I got in touch with customer service and they were so helpful and nice about it. They sent me a new locket right away, and I got it in just a week. I'm really thankful for their amazing customer service and for fixing the problem. Thanks so much!