PhoneSoap - Reviews and experiences

So I splurged on a PhoneSoap3 travel before all this pandemic chaos because I really wanted to make sure my devices stayed clean and germ-free. But wouldn't you know it, the thing stopped working in April, right in the middle of everything! I reached out to customer service and went back and forth with a bunch of people for weeks. I wasn't too happy when they said they needed to take my device to fix it - like, why couldn't they just send me a new one right then and there? Eventually, they did send me a new device, but it wasn't exactly the same model I originally bought. In the end, I guess I'm okay with how it turned out, even though it took longer than I wanted and I had to settle for a different model. I get that Covid probably threw a wrench in their plans, but still, not the greatest experience overall.

I've bought quite a few things from this company over the years, and let me tell you, their quality control is just brutal. Every time I get something, it's gotta be replaced because of some kind of issue. It used to be okay though, 'cause even though the products weren't great, their customer service would always come through and send me a new one. But now? Forget it. The customer service is absolute garbage, it's like they don't even exist anymore. I sent in my busted 3-month-old HomeSoap for a replacement, and I haven't heard a peep from them since. Took 'em two weeks just to answer my first email, and now it's like they've disappeared off the face of the planet. This lack of communication and service is not cool at all. I'm super disappointed in how they've handled this whole situation.

I just bought something on sale for Black Friday from an online store. They told me I was getting a Phonesoap Pro, but when it arrived, I got a Phonesoap Basic that was all scratched up. I tried to contact customer service, but they never got back to me. The live chat kept saying to wait for 2 hours, but it's been a whole week and still no solution. I'm feeling really frustrated and let down by this whole situation.

I'd had my phone sterilizer for almost 2 years when it started acting up. So, I contacted customer service and got in touch with this lady named Daphne. Let me tell you, she was super nice and really knew her stuff about the product. Daphne patiently walked me through fixing the problem and went the extra mile by setting me up with a new unit, even though it was right outside the warranty. I was blown away by the top-notch customer service from PhoneSoap.

Haha, no issues with the ordering process, it was super simple. But man, don't even get me started on the service. It's been a whole week and they still haven't gotten back to me on this question I asked. Like, really? If the product turns out awesome, maybe I'll reconsider my rating.

I recently bought a couple things from your website and had some big problems with the shipping and customer service. Even though the website said my order should arrive in 4-10 days, one of them took longer. When I reached out to customer service a few times, I got answers that didn't take responsibility and didn't offer any helpful solutions for the delay. This whole situation made me feel like my business wasn't important and I was pretty disappointed with the service I got.